Terms and Conditions
Last Updated 5/2/2022
Pricing
Minimum $29.99/month services agreement required in conjunction with minimum $599.99 equipment purchase. Equipment may be financed subject to a separate agreement with one of Vivint’s third-party financing partners. $49 to $199 installation fee applies. Financing eligibility and terms subject to credit approval by the applicable financing partner. Month-to-month service agreement available when equipment is purchased upfront. Additional equipment may be purchased and financed. Financing options require monthly services agreement coterminous with third-party equipment financing agreement (for example $29.99/month for 60 months = total services cost $1,799.40). System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of connectivity via the Vivint Smart Home app). Monthly $1.48 cellular network maintenance fee applies. Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Offer not available in all states or provinces. Taxes and local permit fees may apply. New Vivint Customers only.
Terms
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Vivint, Inc. or Vivint Louisiana LLC.’s websites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on Vivint, Inc. or Vivint Louisiana LLC.’s websites;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Vivint at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on Vivint’s websites are provided “as is.” Vivint makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Vivint does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Vivint or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Vivint’s Internet site, even if Vivint or a Vivint authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on Vivint website could include technical, typographical, or photographic errors. Vivint does not warrant that any of the materials on its website are accurate, complete, or current. Vivint may make changes to the materials contained on its website at any time, without notice. Vivint does not, however, make any commitment to update the materials.
Links
Vivint has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vivint of the site. Use of any such linked website is at the user’s own risk.
Site Terms of Use Modifications
Vivint may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law
Any claim relating to Vivint, Inc.’s website shall be governed by the laws of the State of Utah without regard to its conflict of law provisions.
Any claim relating to Vivint Louisiana’s website shall be governed by the laws of the State of Louisiana without regard to its conflict of law provisions.
Additional Terms
If you have existing security equipment in your home, such equipment may or may not be compatible with Vivint’s equipment and may be incorporated into the new Vivint system in some instances. Where system configurations may vary widely, for a completely customized price quote contact a Vivint representative at 855-792-7787.
Vivint equipment comes with a Vivint Service Plan. In summary, Vivint’s Service Plan covers all defective equipment for as long as you are a paying customer with Vivint. While defective equipment will be covered while you are a customer with us, after the first 120 days after installation, you will be responsible for a visit charge at our then-prevailing rate for service, plus any applicable taxes. The Service Plan covers defective equipment and normal wear and tear and excludes abuse, neglect, and acts of God.
Certain terms and restrictions apply. See your Agreement for complete details regarding the Service Plan.
Usage of Google Maps within the Vivint.SmartHome mobile app binds users by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).
SmartHome Over 1.3 million customers, based on data through the end of March 2018.
Vivint may contact its customers in a variety of ways including sending SMS service notifications to the number they provided. Message and data rates may apply.
You may receive an SMS message with one of the following phone numbers listed below. For best customer service, please use the phone number provided in your SMS message.
Account Maintenance:
855.634.4266
Installation Appointments:
855.737.3595
855.273.8527
Service Appointments:
855.881.3392
877.873.9879
800.318.1970
Technical Support:
855.272.5029
SMS Terms and Conditions
This SMS Terms and Conditions page describes Vivint’s Vivint FlexPay Alerts program.
Vivint FlexPay Alerts By providing a mobile phone number and verbally consenting to receive messages from Vivint, you will be enrolled to receive Vivint FlexPay Alerts messages. Subscribers will receive two (2) text messages per attempt to qualify for financing. Reply STOP to stop receiving messages, and HELP for help. Message and data rates may apply.
HELP Information For more info, text HELP for help related to Vivint’s Vivint FlexPay Alerts program, or call 800-216-5232 or contact [email protected] to communicate with a customer service representative.
Carriers Supported Vivint text message alerts are compatible with a variety of mobile carriers including. but not limited to, Alltel, AT&T, Boost. Cricket Wireless, MetroPCS , Sprint, T-Mobile, Verizon Wireless, Virgin Mobile, and U.S. Cellular. Other regional and smaller carriers are also supported. To participate, the recipient’s phone needs to be text messaging-enabled. Vivint strives to ensure that everyone can participate, but depending on your carrier, plan, and phone, Vivint cannot guarantee it will work for you. T-Mobile is not liable for delayed or undelivered messages. Additionally, neither Vivint nor any mobile carrier other than T-Mobile will be liable for delayed or undelivered messages.
Privacy Policy
Vivint respects your right to privacy. You can view Vivint’s privacy policy here.